@import "https://fonts.googleapis.com/css2?family=DM+Sans:opsz,wght@9..40,400;9..40,500;9..40,600&family=Fraunces:opsz,wght@9..144,500;9..144,600&display=swap";*,:before,:after,::backdrop{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:#3b82f680;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }*,:before,:after{box-sizing:border-box;border:0 solid #e5e7eb}:before,:after{--tw-content:""}html,:host{-webkit-text-size-adjust:100%;tab-size:4;font-feature-settings:normal;font-variation-settings:normal;-webkit-tap-highlight-color:transparent;font-family:ui-sans-serif,system-ui,sans-serif,Apple Color Emoji,Segoe UI Emoji,Segoe UI Symbol,Noto Color Emoji;line-height:1.5}body{line-height:inherit;margin:0}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-feature-settings:normal;font-variation-settings:normal;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace;font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}button,input,optgroup,select,textarea{font-feature-settings:inherit;font-variation-settings:inherit;font-family:inherit;font-size:100%;font-weight:inherit;line-height:inherit;letter-spacing:inherit;color:inherit;margin:0;padding:0}button,select{text-transform:none}button,input:where([type=button]),input:where([type=reset]),input:where([type=submit]){-webkit-appearance:button;background-color:#0000;background-image:none}:-moz-focusring{outline:auto}:-moz-ui-invalid{box-shadow:none}progress{vertical-align:baseline}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[type=search]{-webkit-appearance:textfield;outline-offset:-2px}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit}summary{display:list-item}blockquote,dl,dd,h1,h2,h3,h4,h5,h6,hr,figure,p,pre{margin:0}fieldset{margin:0;padding:0}legend{padding:0}ol,ul,menu{margin:0;padding:0;list-style:none}dialog{padding:0}textarea{resize:vertical}input::-moz-placeholder{opacity:1;color:#9ca3af}textarea::-moz-placeholder{opacity:1;color:#9ca3af}input::placeholder,textarea::placeholder{opacity:1;color:#9ca3af}button,[role=button]{cursor:pointer}:disabled{cursor:default}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}[hidden]:where(:not([hidden=until-found])){display:none}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.table{display:table}.hidden{display:none}:root{color:#171713;font-synthesis:none;--canvas:#f2ede2;--paper:#faf7ef;--paper-deep:#e7dfcf;--ink:#171713;--muted:#6e685d;--hairline:#17171329;--oxblood:#7d2027;--oxblood-soft:#f4dfe0;--amber:#a85f08;--amber-soft:#f7e8cb;--moss:#4d6347;--moss-soft:#e3eadb;--cyan:#04c7d9;--cyan-dark:#006c76;--shadow-surface:0 0 0 1px #1717130f, 0 2px 5px -2px #1717131f, 0 16px 40px -28px #1717136b;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background:#f2ede2;font-family:DM Sans,ui-sans-serif,sans-serif}*{box-sizing:border-box}body{background:var(--canvas);min-width:320px;min-height:100vh;margin:0}button,input,select{font:inherit}button{color:inherit}button:focus-visible,input:focus-visible,select:focus-visible,summary:focus-visible{outline:3px solid var(--cyan);outline-offset:2px}button:not(:disabled){cursor:pointer}button:disabled{cursor:not-allowed;opacity:.52}h1,h2,h3,p{margin:0}h1,h2,h3{text-wrap:balance}p{text-wrap:pretty}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.eyebrow{color:var(--muted);letter-spacing:.16em;text-transform:uppercase;font-size:.69rem;font-weight:600;line-height:1.2}.masthead{grid-template-columns:68px minmax(0,1fr) auto;align-items:start;gap:clamp(1.5rem,4vw,4.5rem);max-width:1480px;margin:0 auto;padding:clamp(2rem,5vw,5.5rem) clamp(1rem,5vw,5rem) clamp(2.75rem,7vw,6rem);display:grid;position:relative}.masthead:after{content:"";background:var(--ink);opacity:.72;height:1px;position:absolute;bottom:0;left:clamp(1rem,5vw,5rem);right:clamp(1rem,5vw,5rem)}.brand-mark{background:var(--ink);width:68px;height:68px;color:var(--canvas);box-shadow:6px 6px 0 var(--cyan);place-items:center;display:grid}.brand-mark span{font-family:Fraunces,Georgia,serif;font-size:2.1rem;transform:translateY(-1px)}.masthead__copy{max-width:820px}.masthead h1{letter-spacing:-.055em;margin-top:1.1rem;font-family:Fraunces,Georgia,serif;font-size:clamp(2.8rem,6vw,6.7rem);font-weight:500;line-height:.9}.masthead h1 em{color:var(--oxblood);font-weight:500}.masthead__copy>p:last-child{max-width:600px;color:var(--muted);margin-top:1.5rem;font-size:clamp(.95rem,1.5vw,1.1rem);line-height:1.65}.masthead__note{border-top:1px solid var(--ink);border-bottom:1px solid var(--hairline);align-self:end;min-width:210px;padding:1.15rem 0}.masthead__note span,.masthead__note small{color:var(--muted);font-size:.72rem;display:block}.masthead__note strong{margin:.3rem 0;font-family:Fraunces,Georgia,serif;font-size:1.1rem;font-weight:600;display:block}.workspace{grid-template-columns:minmax(230px,300px) minmax(0,1fr);gap:clamp(1.5rem,4vw,4rem);max-width:1480px;margin:0 auto;padding:clamp(2rem,5vw,5rem) clamp(1rem,5vw,5rem) 4rem;display:grid}.filter-panel{box-shadow:var(--shadow-surface);background:#e9e1d3;align-self:start;padding:1.35rem}.filter-panel__head{border-bottom:1px solid var(--hairline);justify-content:space-between;align-items:start;gap:1rem;min-height:58px;display:flex}.filter-panel h2{margin-top:.3rem;font-family:Fraunces,Georgia,serif;font-size:1.45rem;font-weight:600}.filter-grid{gap:1rem;padding-top:1.25rem;display:grid}.field-label{color:var(--muted);letter-spacing:.07em;text-transform:uppercase;gap:.42rem;font-size:.72rem;font-weight:600;display:grid}.field-label select,.field-label input{background:var(--paper);width:100%;min-height:44px;color:var(--ink);letter-spacing:0;text-transform:none;border:1px solid #17171347;border-radius:0;padding:0 .75rem;font-size:.88rem;transition-property:border-color,box-shadow;transition-duration:.15s}.field-label select:hover,.field-label input:hover{border-color:#1717138c}.search-control{grid-template-columns:minmax(0,1fr) auto;display:grid}.search-control input{border-right:0}.primary-button,.secondary-button,.page-button,.close-button,.text-button,.customer-id-cell button{border:0;min-width:40px;min-height:40px;transition-property:scale,background-color,color,box-shadow;transition-duration:.15s;transition-timing-function:ease-out}.primary-button:active:not(:disabled),.secondary-button:active:not(:disabled),.page-button:active:not(:disabled),.close-button:active:not(:disabled),.text-button:active:not(:disabled),.customer-id-cell button:active:not(:disabled){scale:.96}.primary-button{background:var(--ink);color:#fff;letter-spacing:.06em;text-transform:uppercase;box-shadow:3px 3px 0 var(--cyan);padding:0 1.1rem;font-size:.78rem;font-weight:600}.primary-button:hover:not(:disabled){background:var(--cyan-dark)}.secondary-button{box-shadow:inset 0 0 0 1px var(--ink);letter-spacing:.05em;text-transform:uppercase;background:0 0;padding:0 1rem;font-size:.78rem;font-weight:600}.secondary-button:hover:not(:disabled){background:var(--ink);color:#fff}.text-button{color:var(--cyan-dark);text-underline-offset:3px;background:0 0;padding:0 .25rem;font-size:.76rem;font-weight:600;text-decoration:underline;text-decoration-thickness:1px}.search-button{box-shadow:none}.queue{min-width:0}.queue__header{justify-content:space-between;align-items:start;gap:1.5rem;min-height:74px;display:flex}.queue h2{letter-spacing:-.035em;margin-top:.3rem;font-family:Fraunces,Georgia,serif;font-size:clamp(2rem,4vw,3.25rem);font-weight:500}.record-count{color:var(--muted);align-items:baseline;gap:.5rem;display:flex}.record-count strong{color:var(--ink);font-variant-numeric:tabular-nums;font-family:Fraunces,Georgia,serif;font-size:1.65rem}.record-count span{font-size:.74rem}.table-scroll{background:var(--paper);box-shadow:var(--shadow-surface);overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:840px}th{border-bottom:1px solid var(--ink);height:48px;color:var(--muted);letter-spacing:.12em;text-align:left;text-transform:uppercase;padding:0 1rem;font-size:.66rem;font-weight:600}td{border-bottom:1px solid var(--hairline);color:#3f3c35;height:61px;padding:0 1rem;font-size:.84rem}tbody tr:last-child td{border-bottom:0}.customer-row{transition-property:background-color;transition-duration:.12s;position:relative}.customer-row:hover{background:#f1ebde}.customer-row td:first-child{box-shadow:inset 4px 0 0 var(--moss)}.customer-row--medium td:first-child{box-shadow:inset 4px 0 0 var(--amber)}.customer-row--high td:first-child{box-shadow:inset 4px 0 0 var(--oxblood)}.customer-id-cell button{letter-spacing:.02em;background:0 0;align-items:center;gap:.5rem;font-weight:600;display:inline-flex}.customer-id-cell button span{color:var(--cyan-dark);font-size:.9rem;transition-property:transform;transition-duration:.15s}.customer-id-cell button:hover span{transform:translate(2px,-2px)}.numeric-cell{text-align:right;font-variant-numeric:tabular-nums}.money-cell{font-weight:600}.risk-badge{background:var(--moss-soft);min-height:27px;color:var(--moss);letter-spacing:.08em;white-space:nowrap;align-items:center;gap:.4rem;padding:0 .55rem;font-size:.65rem;font-weight:600;display:inline-flex}.risk-badge--medium{background:var(--amber-soft);color:#7b4404}.risk-badge--high{background:var(--oxblood-soft);color:var(--oxblood)}.risk-badge__dot{background:currentColor;border-radius:50%;width:6px;height:6px}.risk-badge__score{font-variant-numeric:tabular-nums;border-left:1px solid;padding-left:.35rem}.status{color:#5f5b52;white-space:nowrap;background:#e5e0d7;align-items:center;min-height:27px;padding:0 .55rem;font-size:.69rem;font-weight:600;display:inline-flex}.status--in_progress{color:#14636a;background:#d6edef}.status--resolved{background:var(--moss-soft);color:var(--moss)}.dashboard-state{background:var(--paper);min-height:300px;box-shadow:var(--shadow-surface);text-align:left;justify-content:center;align-items:center;gap:1.1rem;padding:2rem;display:flex}.dashboard-state strong,.drawer-state strong{font-family:Fraunces,Georgia,serif;font-size:1.35rem;font-weight:600}.dashboard-state p,.drawer-state p{color:var(--muted);margin-top:.3rem;font-size:.85rem}.dashboard-state--error,.dashboard-state--empty{text-align:center;flex-direction:column}.loading-mark{border:2px solid var(--paper-deep);border-top-color:var(--cyan-dark);border-radius:50%;width:18px;height:18px;animation:.7s linear infinite spin;display:block}@keyframes spin{to{transform:rotate(360deg)}}.pagination{border-top:1px solid var(--hairline);min-height:72px;color:var(--muted);justify-content:space-between;align-items:center;gap:1rem;font-size:.76rem;display:flex}.pagination strong{color:var(--ink);font-variant-numeric:tabular-nums}.pagination>div{align-items:center;gap:.7rem;display:flex}.page-button{box-shadow:inset 0 0 0 1px var(--hairline);background:0 0;font-size:1rem}.page-button:hover:not(:disabled){background:var(--ink);color:#fff}footer{border-top:1px solid var(--hairline);max-width:1480px;color:var(--muted);justify-content:space-between;gap:1rem;margin:0 auto;padding:1.5rem clamp(1rem,5vw,5rem) 2.5rem;font-size:.7rem;display:flex}footer span:first-child{color:var(--ink);font-family:Fraunces,Georgia,serif;font-size:.86rem}.drawer-layer{z-index:20;position:fixed;inset:0}.drawer-backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);opacity:1;background:#1717138a;border:0;width:100%;height:100%;transition-property:opacity;transition-duration:.18s;position:absolute;inset:0}.drawer{background:var(--paper);width:min(680px,92vw);transition-property:transform;transition-duration:.22s;transition-timing-function:cubic-bezier(.2,0,0,1);position:absolute;top:0;bottom:0;right:0;overflow-y:auto;transform:translate(0);box-shadow:-20px 0 60px #17171340}.drawer__header{z-index:2;border-bottom:1px solid var(--ink);background:#faf7eff5;justify-content:space-between;align-items:center;gap:1rem;min-height:96px;padding:1.25rem clamp(1.25rem,4vw,2.25rem);display:flex;position:sticky;top:0}.drawer__header h2{margin-top:.3rem;font-family:Fraunces,Georgia,serif;font-size:2rem;font-weight:500}.close-button{box-shadow:inset 0 0 0 1px var(--ink);background:0 0;font-size:1.5rem;font-weight:300;line-height:1}.close-button:hover{background:var(--ink);color:#fff}.drawer-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:.8rem;min-height:calc(100vh - 96px);padding:2rem;display:flex}.drawer-state--error .secondary-button{margin-top:.75rem}.drawer__body{padding-bottom:4rem}.detail-lead{color:#fff;background:#1f1f1a;grid-template-columns:1fr auto;align-items:start;gap:1.25rem;padding:2.25rem clamp(1.25rem,4vw,2.25rem);display:grid}.detail-score span{color:#bdb8ad;letter-spacing:.12em;text-transform:uppercase;font-size:.7rem;display:block}.detail-score strong{letter-spacing:-.05em;font-variant-numeric:tabular-nums;font-family:Fraunces,Georgia,serif;font-size:4.5rem;font-weight:500;line-height:.9}.detail-score small{color:#bdb8ad}.detail-lead dl{border-top:1px solid #ffffff2e;grid-column:1/-1;grid-template-columns:repeat(3,1fr);margin:0;padding-top:1.35rem;display:grid}.detail-lead dl div{padding-right:1rem}.detail-lead dl div+div{border-left:1px solid #ffffff2e;padding-left:1rem}.detail-lead dt,.profile-grid dt{color:#aaa59b;letter-spacing:.09em;text-transform:uppercase;font-size:.67rem}.detail-lead dd{margin:.3rem 0 0;font-size:.87rem}.detail-section{border-bottom:1px solid var(--hairline);padding:2rem clamp(1.25rem,4vw,2.25rem)}.section-heading{justify-content:space-between;align-items:start;gap:1rem;margin-bottom:1.25rem;display:flex}.section-heading h3{margin-top:.25rem;font-family:Fraunces,Georgia,serif;font-size:1.55rem;font-weight:600}.count-label{color:var(--muted);font-size:.72rem}.outreach-button{width:100%;min-height:48px}.terminal-note{color:var(--moss);align-items:center;gap:.6rem;font-size:.86rem;display:flex}.terminal-note span{background:var(--moss);color:#fff;border-radius:50%;place-items:center;width:24px;height:24px;display:grid}.inline-error{background:var(--oxblood-soft);color:var(--oxblood);margin-top:.8rem;padding:.7rem .8rem;font-size:.78rem}.factor-list,.rule-list{margin:0;padding:0;list-style:none}.factor-list li{border-top:1px solid var(--hairline);grid-template-columns:minmax(0,1fr) auto;gap:1rem;padding:1rem 0;display:grid}.factor-list strong{font-size:.86rem}.factor-list p{color:var(--muted);margin-top:.25rem;font-size:.76rem;line-height:1.5}.factor-list li>span{color:var(--oxblood);font-variant-numeric:tabular-nums;font-family:Fraunces,Georgia,serif;font-size:1.2rem}.muted-copy{color:var(--muted);font-size:.82rem}.profile-grid{border-top:1px solid var(--hairline);border-left:1px solid var(--hairline);grid-template-columns:repeat(2,minmax(0,1fr));margin:0;display:grid}.profile-grid div{border-right:1px solid var(--hairline);border-bottom:1px solid var(--hairline);min-width:0;padding:.85rem}.profile-grid dd{overflow-wrap:anywhere;margin:.3rem 0 0;font-size:.82rem}.thresholds{grid-template-columns:repeat(3,1fr);gap:.55rem;display:grid}.thresholds>div{background:#f0eadf;justify-items:start;gap:.5rem;padding:.75rem;display:grid}.thresholds>div>span{color:var(--muted);font-variant-numeric:tabular-nums;font-size:.74rem}.model-section details{margin-top:1rem}.model-section summary{min-height:40px;color:var(--cyan-dark);cursor:pointer;padding:.7rem 0;font-size:.78rem;font-weight:600}.rule-list li{border-top:1px solid var(--hairline);grid-template-columns:34px 1fr;gap:.7rem;padding:.7rem 0;display:grid}.rule-list span{color:var(--oxblood);font-variant-numeric:tabular-nums;font-weight:600}.rule-list p{color:var(--muted);font-size:.76rem;line-height:1.45}@media (width<=900px){.masthead{grid-template-columns:54px 1fr}.brand-mark{width:54px;height:54px}.masthead__note{display:none}.workspace{grid-template-columns:1fr}.filter-grid{grid-template-columns:repeat(3,1fr)}.field-label--search{grid-column:1/-1}}@media (width<=620px){.masthead{grid-template-columns:1fr;padding-top:1.5rem}.masthead h1{font-size:clamp(2.65rem,14vw,4.2rem)}.workspace{padding-top:2.5rem}.filter-grid{grid-template-columns:1fr}.field-label--search{grid-column:auto}.queue__header,.pagination{flex-direction:column;align-items:flex-start}.queue__header{padding-bottom:1.25rem}.pagination{padding:1rem 0}footer{flex-direction:column}.detail-lead dl{grid-template-columns:1fr;gap:.8rem}.detail-lead dl div+div{border-top:1px solid #ffffff2e;border-left:0;padding-top:.8rem;padding-left:0}.profile-grid,.thresholds{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}